A personal note from Kushal Kapoor
I’m Kushal. I’m building MAY I HOSPITALITY to help people communicate with care, work better together, and bring a little more humanity to everyday service.
AI-created hospitality scenes Changes every 10 seconds
A moment to reflect
Original MAY I HOSPITALITY reflections
A person behind
the profession.
My path into hospitality began in Vadodara, India. Hotel management opened a door to working with guests and learning from teams in India and the United States. Along the way, I came to value the people who take the time to teach, support, and listen.
MAY I HOSPITALITY grows from that journey. I want to share practical ways to communicate with guests, support colleagues, and take responsibility for our work. This is also a place for my writing about life, learning, and the values we carry into what we do.
Kushal Kapoor Founder, MAY I HOSPITALITY
Part of my hospitality journey. Explore their websites and the stories behind their approach to service.
A purpose rooted in care
Their hospitality story
A tradition of hospitality
Their hospitality story
A legacy of Tajness
Their hospitality story
Putting people first
Their hospitality story
Comfort, with a local touch
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The journey behind OYO
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Making every stay brighter
Their hospitality story02 / Put care into practice
For hospitality team members, supervisors, and managers who want something useful to try in their next conversation.
Illustrative cover artworkA good place to begin · Free
A three-page practice guide to thoughtful guest conversations, with a worked example and a short writing exercise.
Get the free guide Opens the resource on Nas.com.Take the next step
A reading book and companion workbook for putting clearer communication, teamwork, and respectful accountability into practice.
$29 USD
Per person · One-time purchase
Explore the collection Applicable fees and taxes are shown at checkout on Nas.com.Free consultation for your organization
A better place to work starts with how people work together. Let’s look at your everyday challenges and identify practical changes for your team, your service, and the people you welcome.
For owners and managers of hotels, restaurants, cafés, and other service businesses and organizations.
Team culture & communicationClearer handovers, respectful feedback, and shared expectations.
Consistent service standardsPractical routines and clear responsibilities your team can use every day.
Guest & customer relationshipsThoughtful responses to requests, concerns, and difficult conversations.
Everyday leadershipSupporting people, following through, and turning priorities into action.
The daily practice
A short scenario, a thoughtful response, and one thing to try. Come back for fresh practice in guest relationships, teamwork, and everyday leadership.
Guest relationships · 2-minute practice
A guest asks for late checkout because they have an important call at noon. The hotel is fully booked, and you need to check what is possible before agreeing. Which response gives the guest care and a clear next step?
An illustrative situation. Follow your workplace's policies and your authority to make commitments.
Discuss in the communityWhat would you say?
Bring that care into your next conversation.
Choose a response to see the reasoning.
Listen for the need behind the request. You may not be able to promise the guest's preferred solution, but you can explain what you will check and when you will return with an answer.
Put it into practice
In your next uncertain request, name one thing you will check and give a realistic time for an update. Follow through even if the answer is still pending.
A question to carry with you
How could you make a guest feel heard while being honest about what you can offer?
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Our first daily practice. Earlier entries will be available here as the series grows.
03 / Watch & learn
Explore ideas for making guests feel welcome and helping teams work well together. Choose a talk, then bring one useful idea into your day.
Selected talks from TED. Click a preview to watch on YouTube in a new tab.
Guest relationships
Will Guidara · TED
A restaurant story about noticing what matters to a guest and creating a memorable personal welcome.
Bring it into your dayWhat small detail could help your next guest feel seen?
Guest relationships
Celeste Headlee · TED
Practical ideas for listening with attention and making space for a clearer, more thoughtful conversation.
Bring it into your dayTry one conversation where you listen without planning your reply.
Team relationships
Simon Sinek · TED
A perspective on how leaders build trust and help people feel supported at work.
Bring it into your dayWhat could you do this week to make it easier for a colleague to ask for help?
Team relationships
Amy Edmondson · TED
A look at how people with different skills come together to solve a shared challenge.
Bring it into your dayBefore your next handover, ask what the other person needs to succeed.
Find more videos on the relationship you want to strengthen.
04 / Notes along the way
Short thoughts on service and responsibility, alongside my personal reflections inspired by the Bhagavad Gita.
A kind tone can make a difficult conversation easier. A clear next step helps the other person know where they stand.
When a guest is waiting, explain what you can do, who will take responsibility, and when you can provide an update. Keep the commitment realistic. If something changes, tell them.
Care becomes useful when it gives someone a little less uncertainty to carry.
A thoughtful handover is a small act of respect for both a colleague and a guest. It gives the next person enough context to continue the work.
What happened? What was promised? What still needs attention? Who is responsible for the next step?
These questions make a useful starting point. Share the information needed for the task, while respecting the guest’s privacy. Good teamwork depends on what we make easier for one another.
One idea I return to in the Bhagavad Gita is responsible action without becoming consumed by its rewards. In my own reflection on work, this is an invitation to care about the quality of my effort while accepting that I cannot control every outcome.
We can prepare, listen, act honestly, and learn from what happens. We can take results seriously without making them the whole measure of a person.
A personal interpretation for reflection, rather than a quotation or translation of scripture.
A place to learn together
Join the MAY I HOSPITALITY community to discuss everyday service situations, share what you’re learning, and practise with others.
Join the community Free membership · Hosted on Nas.com05 / Keep in touch
Have a question about a resource, a service situation to share, or an idea for learning together? I’d be glad to hear from you.
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